In any manufacturing industry, relying on business software is essential. Consequently, the software can be intricate and demanding. Customer success management focuses on ensuring that customers effectively adopt the software’s business capabilities and are retained as revenue sources. Activities related to customer success—such as monitoring, evaluating, adopting, teaching, and expanding the software’s use—are becoming increasinglyContinue reading “Natural Language Processing (NLP) Models for Evaluating Success Management in Customer Engagements”
Author Archives: Benjamin Bird
Radio, We Still Love You. Not You, Internet Trolls
Do you own a Radio set? 1930 National Census The 1930 census included for the first time a question regarding a consumer item. Respondents were asked whether they owned a “Radio set,” a luxury that had become increasingly common in the 1920s. The radio was the first national mass medium. It linked every listener toContinue reading “Radio, We Still Love You. Not You, Internet Trolls”
From Stage Fright to Excite
Stepping onto a stage, whether it’s to perform in a play, act in a commercial, or deliver a speech at a business conference, has always been an exhilarating experience for me. Having studied acting in college and being part of several plays, I discovered that the thrill of live performance is unlike anything else. TheContinue reading “From Stage Fright to Excite”
Big Data Analytics for Master Production Scheduling
The very core of America’s automotive manufacturing dominance (Thomas, 2023) extends beyond the Big 3 OEMs (Ford, GM, and Stellantis), it is also found in the chain of Tier Automotive suppliers. Of the top 100 auto parts supply manufacturers in the United States, the first 20 collectively generate >$108B (Tenneco, 2021) in revenue. Across theContinue reading “Big Data Analytics for Master Production Scheduling”
Immediate Interruptions – Semaphore to Baseball Score
The other day I shouted across the office to a co-worker. I asked them about a production order and its status on the shop floor. They shouted back an answer. It was a super quick way to get and receive information. Yet as we all know, sometimes the spoken word does not suffice. Whether itContinue reading “Immediate Interruptions – Semaphore to Baseball Score”
Committed to Memory
“When I was younger I could remember anything, whether it happened or not; but I am getting old, and soon I shall remember only the latter.” Mark Twain, 1907 I attended a Dale Carnegie Skills for Success preview class last week. Very early into the session, the students were asked to commit a random sequenceContinue reading “Committed to Memory”
After Reviewing the Play, the Call is Reversed.
I make mistakes. Some days I make more than others. I feel bad each time. It’s when I’m feeling bad about the mistake that I remind myself, “It’s ok to make mistakes. I’m going to learn something from them! I’m going to find a way to reverse them!” Last week, I deleted 2,943 emails fromContinue reading “After Reviewing the Play, the Call is Reversed.”
Been UN-Verified?
Scammers, Public Information, and Opting Out On Christmas Eve I received several phone calls from a (626) ###-#### number. No caller ID was presented, and no one left a voice mail. Later in the day, I was called again by the (626) ###-#### number (7 digits left off because the caller generated different sequences, probablyContinue reading “Been UN-Verified?”
Needles, Stockings, and Early Manufacturing Tech
1589 William Lee invented the first knitting machine. The mechanical device utilized a wooden frame, a set of needles, and control arms for the operator to raise and lower the needles and thread so as to generate the loops and hooks necessary for knitting. He presented his instrument to Queen Elizabeth I in hopes ofContinue reading “Needles, Stockings, and Early Manufacturing Tech”
Digital Disruptors
ENIAC – the first digital disruption The ENIAC pioneered the digital age, disrupting military analytics and simulation by empowering engineers to calculate multiple ballistic trajectories in unison. What made ENIAC so powerful was its ability to store complex decimal numbers in memory for subsequent use. The builders of ENIAC were John Mauchly and J. PresperContinue reading “Digital Disruptors”
Bird's Bytes 