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Natural Language Processing (NLP) Models for Evaluating Success Management in Customer Engagements

In any manufacturing industry, relying on business software is essential. Consequently, the software can be intricate and demanding. Customer success management focuses on ensuring that customers effectively adopt the software’s business capabilities and are retained as revenue sources. Activities related to customer success—such as monitoring, evaluating, adopting, teaching, and expanding the software’s use—are becoming increasingly…

Radio, We Still Love You. Not You, Internet Trolls

Do you own a Radio set? 1930 National Census The 1930 census included for the first time a question regarding a consumer item. Respondents were asked whether they owned a “Radio set,” a luxury that had become increasingly common in the 1920s. The radio was the first national mass medium. It linked every listener to…


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