In any manufacturing industry, relying on business software is essential. Consequently, the software can be intricate and demanding. Customer success management focuses on ensuring that customers effectively adopt the software’s business capabilities and are retained as revenue sources. Activities related to customer success—such as monitoring, evaluating, adopting, teaching, and expanding the software’s use—are becoming increasinglyContinue reading “Natural Language Processing (NLP) Models for Evaluating Success Management in Customer Engagements”
Tag Archives: Technology
Immediate Interruptions – Semaphore to Baseball Score
The other day I shouted across the office to a co-worker. I asked them about a production order and its status on the shop floor. They shouted back an answer. It was a super quick way to get and receive information. Yet as we all know, sometimes the spoken word does not suffice. Whether itContinue reading “Immediate Interruptions – Semaphore to Baseball Score”
Digital Disruptors
ENIAC – the first digital disruption The ENIAC pioneered the digital age, disrupting military analytics and simulation by empowering engineers to calculate multiple ballistic trajectories in unison. What made ENIAC so powerful was its ability to store complex decimal numbers in memory for subsequent use. The builders of ENIAC were John Mauchly and J. PresperContinue reading “Digital Disruptors”
Bird's Bytes 